Shipping policy
Shipping Policy
Overview
At Cartivaprox.store, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer. We carefully prepare each order to ensure your pet products arrive safely and in excellent condition.
This Shipping Policy explains how we process, ship, and deliver orders placed through Cartivaprox.store.
By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. Shipping Coverage
Cartivaprox.store proudly offers Free Worldwide Shipping.
We currently ship to most countries and regions where delivery services are available.
If shipping is unavailable to your location, you will be notified before your order is processed.
2. Shipping Cost
We provide:
Free Standard Shipping on all eligible orders
No minimum purchase requirement
No hidden shipping fees at checkout
If special shipping services become available in the future, any additional costs will be displayed before payment.
3. Estimated Delivery Time
Our estimated delivery time is:
7–10 Business Days
Delivery estimates begin after your order has been processed and shipped.
Please note that delivery times are estimates and are not guaranteed.
Actual delivery times may vary due to:
Carrier delays
Weather conditions
Public holidays
Customs inspections
Remote locations
Peak shopping seasons
Transportation disruptions
4. Order Processing Time
Orders are typically processed within:
1–3 Business Days
During promotional periods, holidays, or unusually high order volumes, processing may require additional time.
Orders placed on weekends or public holidays will begin processing on the next business day.
5. Order Confirmation
After placing your order, you will receive an email confirming that we have received your purchase.
Once your package has been shipped, a shipping confirmation email containing tracking information will be sent when available.
6. Shipment Tracking
Most orders include shipment tracking.
Tracking updates may require several business days before becoming visible after the package has been handed to the carrier.
Tracking availability depends on:
Destination country
Shipping carrier
Local postal services
International shipping networks
If tracking appears inactive immediately after shipment, please allow additional time for carrier updates.
7. Multiple Shipments
If your order contains multiple products, they may be shipped separately.
This helps improve shipping efficiency and product availability.
You may receive:
Multiple tracking numbers
Separate delivery dates
Individual shipping confirmations
No additional shipping charges apply for split shipments.
8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify:
Recipient name
Street address
Apartment or unit number
Postal code
City
Province or state
Country
Phone number
Incorrect or incomplete shipping information may result in delayed delivery or failed shipment.
9. Address Changes
If you need to change your shipping address, please contact us immediately.
Address updates may only be possible before your order enters fulfillment.
Once an order has been packed or shipped, we cannot guarantee address modifications.
10. Shipping Delays
Although we work with reliable shipping partners, delays occasionally occur beyond our control.
Possible reasons include:
Severe weather
Natural disasters
Customs inspections
Transportation interruptions
Public holidays
Government regulations
High shipping demand
International logistics disruptions
We appreciate your patience and understanding if unexpected delays occur.
11. Customs Duties And Import Taxes
International orders may be subject to:
Import duties
VAT
GST
Customs handling charges
Government taxes
These charges are determined by your local customs authorities and are generally the responsibility of the customer unless otherwise stated during checkout.
Cartivaprox.store has no control over customs policies or import fees.
12. Customs Clearance
Some international shipments may experience customs inspections.
Customs processing times vary by country and cannot be predicted or controlled by Cartivaprox.store.
Customs delays do not qualify as shipping defects.
13. Undeliverable Packages
Packages may be returned if:
The shipping address is incorrect
Delivery attempts fail repeatedly
The package is refused
Customs requirements are not fulfilled
The package remains unclaimed
If a package is returned to us, additional shipping charges may apply before reshipment.
14. Lost Packages
If your shipment appears to be lost, please contact us promptly.
We may request:
Order number
Shipping address
Tracking number
Confirmation that you have checked with neighbors or your local carrier
If the carrier confirms the shipment has been lost, we will work toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.
15. Delivered But Not Received
If tracking indicates that your package has been delivered but you cannot locate it, we recommend:
Checking around your property
Contacting household members
Checking with neighbors
Contacting your building management
Contacting your local postal office
If the package still cannot be located, please contact us and we will do our best to assist you.
16. Damaged Packages
If your package arrives visibly damaged, please:
Take photographs before opening
Photograph the shipping label
Photograph the damaged packaging
Photograph the product
Contact us as soon as possible
Providing clear documentation allows us to investigate and resolve the issue more efficiently.
17. Incorrect Items
If you receive the wrong product, please contact us immediately.
Include:
Your order number
Photos of the received item
Photos of the packaging
Our support team will review the issue and provide an appropriate solution.
18. Missing Items
If an item is missing from your order, please notify us promptly.
Some products may arrive in separate shipments.
If all shipments have arrived and an item is still missing, we will investigate and assist accordingly.
19. Shipping Restrictions
Certain destinations may experience temporary shipping restrictions because of:
Government regulations
Carrier limitations
Political events
Natural disasters
Health emergencies
Transportation availability
We reserve the right to temporarily suspend shipping to affected regions.
20. Product Packaging
Products are carefully packaged to help protect them during transportation.
Certain pet beds, plush cushions, tunnels, and soft furnishings may be:
Folded
Compressed
Vacuum packed
Slight creases or temporary shape changes are normal and usually disappear after unpacking.
21. Seasonal Shipping
During busy shopping periods such as:
Christmas
Black Friday
Cyber Monday
New Year
Major promotional events
Delivery times may be longer than normal due to increased shipping volume.
22. Delivery Responsibility
Ownership and responsibility for products transfer to the customer upon successful delivery to the shipping address provided during checkout, subject to applicable consumer protection laws.
23. Failed Delivery Attempts
If the carrier cannot complete delivery because nobody is available to receive the package where a signature is required, additional delivery attempts or pickup instructions may be provided according to carrier policies.
Customers are responsible for arranging collection if required.
24. Shipping Notifications
Customers may receive email notifications regarding:
Order confirmation
Order processing
Shipment confirmation
Tracking updates
Delivery status
Please ensure your email address is entered correctly when placing your order.
25. Force Majeure
Cartivaprox.store shall not be held responsible for shipping delays or delivery failures resulting from circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Extreme weather
Pandemics
War
Government actions
Transportation interruptions
Cybersecurity incidents
Labor disputes
Carrier network failures
26. Shipping Policy Updates
We reserve the right to update this Shipping Policy at any time without prior notice.
Changes become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically before placing an order.
27. Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact us.
Cartivaprox.store
500 Rue du Cap-Saint-Malo
L'Île-Bizard-Sainte-Geneviève, QC H9C 2P5
Canada
Email: support@Cartivaprox.store
Phone: (800) 361-2613
Our customer support team is committed to providing timely assistance and ensuring that your shopping experience with Cartivaprox.store is smooth, reliable, and enjoyable.