Contact information
Contact Information
Welcome to Cartivaprox.store.
We are dedicated to providing a friendly, reliable, and enjoyable shopping experience for every customer. Whether you have questions before placing an order, need assistance with an existing purchase, or simply want to learn more about our products, our customer support team is here to help.
At Cartivaprox.store, we believe that excellent customer service is just as important as offering thoughtfully selected pet products. We strive to respond promptly, communicate clearly, and resolve every inquiry with professionalism and care.
Customer Support
Our support team is available to assist you with a wide range of inquiries, including:
Product information
Order status updates
Shipping and delivery questions
Tracking assistance
Returns and refunds
Exchanges
Damaged or defective products
Payment questions
Technical issues with our website
General shopping assistance
If your inquiry concerns an existing order, please include your order number in your email so we can assist you more efficiently.
Business Information
Store Name
Cartivaprox.store
Business Address
500 Rue du Cap-Saint-Malo
L'Île-Bizard-Sainte-Geneviève, QC H9C 2P5
Canada
Customer Support Email
Customer Service Phone
(800) 361-2613
Customer Service Hours
Our customer support team is available during the following business hours:
Monday to Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday and Public Holidays
Closed
Messages submitted outside business hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to contact our support team.
When contacting us by email, please include as much information as possible, such as:
Your full name
Order number
Email address used during checkout
Description of your question
Photos if applicable
This allows us to resolve your request more quickly.
Phone Support
If you prefer speaking with our team directly, you may contact us by phone during our customer service hours.
Phone Number
(800) 361-2613
Depending on call volume, you may also leave a voicemail. We will return your call as soon as possible.
Order Assistance
If you have already placed an order, we can assist with:
Order confirmation
Shipping status
Tracking updates
Delivery questions
Product concerns
Replacement requests
Return instructions
Refund inquiries
Please always provide your order number when contacting us regarding an existing purchase.
Product Questions
If you have questions before making a purchase, we are happy to help you choose the right product.
Our team can provide information regarding:
Product dimensions
Materials
Compatibility
Features
Care instructions
Cleaning recommendations
General usage information
We encourage customers to review product descriptions carefully, but we are always available to answer additional questions.
Shipping Support
For shipping inquiries, we can assist with:
Estimated delivery times
Tracking information
Shipping confirmation
Delayed shipments
Missing packages
Incorrect delivery information
International shipping questions
Most shipping questions can be resolved quickly once we receive your order number.
Returns And Refunds
If you would like to request a return or refund, please contact us before sending any products back.
Our team will provide:
Eligibility review
Return instructions
Return authorization
Refund status
Replacement options
Please review our Return & Refund Policy for complete details.
Damaged Or Incorrect Orders
If your package arrives damaged or contains the wrong item, please contact us as soon as possible.
To help us investigate efficiently, please provide:
Your order number
Clear photographs of the product
Photos of the shipping box
Photos of the shipping label
A brief description of the issue
Our support team will work with you to reach an appropriate solution.
Privacy And Security
Your privacy is important to us.
Any personal information you provide while communicating with our support team will be handled responsibly and used only for customer service purposes in accordance with our Privacy Policy.
We never request sensitive payment information through email.
If you receive suspicious messages claiming to represent Cartivaprox.store, please contact us immediately.
Business Correspondence
Official correspondence should be directed to:
Cartivaprox.store
500 Rue du Cap-Saint-Malo
L'Île-Bizard-Sainte-Geneviève, QC H9C 2P5
Canada
Phone
(800) 361-2613
Commitment To Customer Satisfaction
At Cartivaprox.store, our goal is to create a shopping experience built on trust, transparency, and exceptional service.
From helping you choose the perfect product for your pet to supporting you after your purchase, we are committed to making every interaction simple, friendly, and reliable.
We sincerely appreciate your trust in Cartivaprox.store and look forward to serving you.